Meet the Team - Kestrel Air Duct Miami

Meet the Miami Team Behind Kestrel Air Duct Miami

We’re the crew that shows up when your vents start whispering dust or your dryer takes two cycles to finish a load. The Miami team is small on purpose. Every technician who walks through your door in Hialeah, Kendall, Coral Gables, or anywhere else across Miami-Dade has been background-checked, uniformed, and trained on the same equipment and standards that have defined Kestrel since 2004. Dale Whitmore, our owner, built this location around a simple idea: the person answering the phone should know exactly what the person holding the brush is going to do in your home. That connection is what keeps our work consistent, job after job.

Our People

Marcus T., Lead Technician

Marcus has been running duct cleaning jobs in Miami for over a decade, and he’s the one we send when a system hasn’t been touched in years. His specialty is negative-air extraction: sealing the system under vacuum so every particle loosened at the duct wall gets pulled straight into the Nikro unit instead of drifting into your living room. He holds an NADCA certification and is our in-house trainer for new Rotobrush operators. Marcus is the guy who can tell you whether that gray fuzz in your return vent is ordinary household dust or the start of a humidity-related mold issue, just by looking at it. On weekends, he restores old Cuban coffee makers and argues about which Miami bakery actually makes the best pastelito.

Angela R., Senior Installer

Angela handles the dryer vent side of Kestrel’s work, which in South Florida is often more complicated than people expect. Miami homes with second-floor laundry rooms frequently run vent lines through attics or across long horizontal spans, and Angela is the one who maps those runs before any equipment gets set up. She’s certified in dryer exhaust system inspection and specializes in lint trap bypass cleaning, where the brush access point is behind the lint screen housing rather than at the exterior vent cap. She keeps a small collection of the strangest things she’s found blocking Miami dryer vents: a lizard skeleton, a melted phone charger, and one very unlucky tennis ball. Ask her about the tennis ball. It’s a good story.

Luis D., Service Coordinator

Luis is the voice you’re most likely to hear when you call Kestrel Air Duct Miami. He’s been with the Kingswell family of companies for six years and knows the Miami service map well enough to quote an arrival window without putting you on hold. If you need to know what time the truck will be in Coconut Grove or whether we can schedule around a condo building’s service hours in Brickell, Luis has the answer. Before joining Kestrel, he worked in HVAC supply and can translate between what a customer describes over the phone and what the technician actually needs to know before arriving. He’s also the reason every job gets a written follow-up confirming the guarantee details in plain language.

Jenna C., Apprentice Technician

Jenna is the newest member of the Miami crew and works alongside Marcus on larger multi-system homes across the county. She joined Kestrel after completing a residential HVAC maintenance program and is currently training on the Abatement Technologies HEPA filtration setup, which keeps loosened particles out of the breathing space during active cleaning. Her job on every site includes sealing registers, laying floor protection, and running the before-and-after camera so homeowners can see exactly what came out of their ducts. Jenna grew up in a Miami house with two golden retrievers and understands exactly how much pet hair a duct system can hold. She’s the person who double-checks that every vent cover is back in place before the truck pulls away.

One Standard, Every Job

Every Kestrel location operates under the same written code: The Kingswell Way. It governs exactly what happens from the moment we answer the phone to the moment we leave your driveway. We give you a written price before any work begins. We show up in the window we committed to. We leave your home cleaner than we found it. And we put the guarantee in writing on every single job. For our Miami team, that means the 365-Day Done Right Promise applies whether the job is a 900-square-foot condo in Edgewater or a sprawling six-bedroom home in Pinecrest. If something isn’t right within the guarantee period, we come back and make it right at no charge. That’s not a courtesy. It’s the standard, documented in writing, on every visit.

Why Our Team Matters for Your Miami Home

Air duct cleaning in Miami isn’t the same job it is in Phoenix or Minneapolis. Our humidity breeds biological growth in ductwork that would stay dry and dormant in other climates. Our salt air accelerates corrosion on exterior vent caps. Our older condo buildings often share plenum spaces that require coordination with building management before work can begin. The Kestrel Miami crew lives in this environment year-round. We know which Miami neighborhoods tend to see heavier dust loads from construction, which older homes have undersized return ducts, and which seasons bring the most pollen into the system. That local knowledge shapes how we approach every cleaning, from the first inspection to the final walkthrough.

Who You’ll Actually Talk To

We don’t use subcontractors. We don’t send a rotating cast of drivers with a shop vac in the back of a rental truck. The person who answers your call works in our Miami office, and the technician who arrives is a Kestrel employee in a uniform with his or her name on it. Luis or another coordinator will confirm your appointment. Marcus, Angela, or Jenna will do the work. And Dale Whitmore is the one who signs off on the guarantee that covers it. That’s the whole structure. Four people, one standard, and a phone number that’s answered by a live person any time you call.

Frequently Asked Questions About Our Miami Team